Friday, March 15, 2013

Success-who says corporate doesn't listen?



No I really don't have too much time on my hands, 

but as usual could not stay quiet on this, and many other issues, sadly.


I wrote into Pottery Barn to inform them about their "Greek Olive Bucket."

While the bucket looks similar,

 to those used in my grandfather's (Papou's) groves many years ago, 

the writing certainly is NOT Greek. 

Sorry, I felt the need to point it out, love the bucket and what everyone has 

been doing with them, but I had a very powerful ethnocentric moment.

And look I received a response.




PB Found Olive Bucket

Marchn 06, 2013

Dear Pottery Barn Customer,


On behalf of Pottery Barn, I thank you for taking the time to share your concerns with our company. We appreciate your opinion and insight on the Olive Bucket. Although we cannot guarantee this request will immediately take place, please be assured that your feedback will be taken into consideration and will be used to evaluate and improve future products and services we provide our customers.

We value you as a customer and hope we will have the opportunity to serve you in the future.

Sincerely, 



Opinion Lab Responses, Custom Upholstery & Registry
Williams-Sonoma Inc.
Desk Hours: Wednesday - Sunday  12:30 PM - 9 PM PST


Also, already, 
all references to the bucket being Greek or picking olives in Greece were removed from the description. :)

Now referred to as, the "PB Found Olive Bucket."

Once used to gather olives in the countries along the Mediterranean Sea, our bucket takes on new life as a home for gardening tools, potted plants, or anything else that sparks your imagination.
  • 18" diameter, 20" high on average
  • Made of metal.
  • Formerly used in Turkey to collect olives in the fields.
  • Each is a one-of-a-kind found piece and therefore unique; dimensions range within 3 inches of average dimensions given, plus or minus.
  • Catalog / Internet only.
  • Source

I feel better now.
Thank you Pottery Barn for responding so quickly.
Sidenote: In our home, we try not to bring in items made in Turkey,
and yes,  it does make it difficult to find towels.
Share the Day!


7 comments:

  1. Hey, good for you! Made a difference!

    ReplyDelete
    Replies
    1. Thanks, but I can't imagine it was just me? But maybe it was?

      Delete
  2. Interesting post! I like your bucket, too, lol!
    Visiting from Flaunt it Friday. I hope you can stop by my blog and leave a comment, too!
    ~ Megin of VMG206
    www.vmg206.blogspot.com

    ReplyDelete
    Replies
    1. Thanks Megin for coming to share the day! Will pop right over and check you out!

      Delete
  3. Newest follower here! I found you through the blog hop. You have a super cute blog, I can't wait to read more. You can find me at meandmr.com

    -Melanie @meandmr.com

    ReplyDelete
    Replies
    1. Thanks Melanie! Right back at you and the MR. Glad you are coming to share the day again.

      Delete
  4. How wonderful that you brought something to a company as big as Pottery Barn and that they listened!

    ReplyDelete

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